8/10 Positive Experience
Rate: Free Night Award Cat 1-4
Status: Hyatt Globalist
Upgrade: 3-category (Max +1)
Status Value-for-Money: High
What We Experienced
| Overall |
Full Service Casino Resort Hotel in the Oriental Las Vegas
- Smooth Cantonese Check-in, Check-out & Enquiries
- Average Staff Services at Front Desk
- Proactive & Welcoming Concierge
- Dedicated World of Hyatt Globalist Member Express Check-In at Lounge
- Generous Hotel & Staff with Early Check-in & Early Club Lounge Access & Late Check-out
- Complimentary Airport Shuttle to/from Hotel (Departure for Every 30mins)
Highlights: Proximity to the Macao Airport & Ferry Terminal with Complimentary Shuttle
Drawbacks: Staff Default Starting Conversations in Putonghua (Macao is Speaking Cantonese)
| Amenities |
Breakfast Restaurant: 😐
- Decent & Delicious Food (with Lobster Congee)
- Influx of Mainland Chinese Staff with Inattentive & Rough Services
- Some Staff Default Starting Conversations in Putonghua
- Nikko at Front Desk is Impolite & Unprofessional
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Executive Lounge: 😃
- Staffed Lounge Serving 2 Sessions (Afternoon Tea / Evening Hours)
- Excellent Services & Helpful Staff with a Solid 5-Star Standard
- Wide Range of Food Selections in Cantonese Style (Beef Noodles / Wonton etc)
- Decent & Delicious Food with Full Table of Wine
- Proactive Staff Will Make Cocktail for You
- Lack of Macanese or Portuguese Food Offerings
- Tina in Lounge is Ego and Rude Who is Not Nice
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Facilities: 😃
- Complimentary Outdoor Swimming Pool
- Complimentary Indoor & Outdoor Hot Tubs
- Good Services at Pool & Sauna Area with Cantonese Speaking Staff
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What's Really Offered by Status
- Suite Upgrade (Standard Room -> View Suite)
- Welcome Amenities (Local Snack / Cake / Computer-printed Card)
- Lounge Access (3 pax each night)
- Late Check-out (16:00)
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Nearby
- Downstairs to Casino & Shopping Mall (Restaurants)
- 15 Mins Complimentary Shuttle to Macao Airport (MFM) Terminal
- 15 Mins Complimentary Shuttle to Macao Taipa Ferry Terminal
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Hotel Website
https://www.hyatt.com/grand-hyatt/en-US/macgh-grand-hyatt-macau
