5/10 Neutral Experience
Rate: US$ 86 per night (tax incl.) + Room Upgrade Voucher
Status: Langham Brilliant Ruby
Upgrade: None
Status Value-for-Money: High
What We Experienced
| Overall |
Ex Marco Polo Branded Downtown Hotel with Inconsistent Services
- Slow & Below Standard Check-in, Check-out & Enquiries
- Super Meh Services at Front Desk (Like None of My Business Vibe)
- Hotel Refused to Provide Breakfast as Stated in Executive Package Online & On Executive Services Summary (Agreed Only After Negotiations, Obviously a Service Failure)
Highlights: Amazing Value Room Package by Applying Upgrade Voucher (Room + Lounge 2 pax + Indoor Playground Ticket 2 pax + Breakfast 2 pax)
Drawbacks: Room Package & Upgrade T&Cs are Inconsistent, Confusing & Not Communicated Well Within the Property
| Amenities |
Breakfast Restaurant: 😞
- Limited Range of Local Chinese & International Food Selection
- Unable to Infused Local Elements to F&B Experiences
- F&B Offerings in Breakfast Restaurant are Cheap Food with Slow Refills
-------------------------
Executive Lounge: 😃
- Serving 2 Sessions (Afternoon Tea / Evening Hours)
- The Lounge Could Offer Food Over the Room Package Value
- Wide Range of Local Chinese & International Food Selections (Pickled Fish / Double-boiled Soup etc.)
- Successfully Infused Local Elements to F&B Experiences
- F&B Offerings from Lounge are Generous with Comparatively Slow Refills
- Great Soup & Cheesecake
- Quiet Executive Lounge with Low Traffic
- Average Services in Executive Lounge with Tired Staff
- Poor Internal Coordination, Lounge Does Not Know Executive Services Include Breakfast & Free Pressing as Stated
- Room to Improve the Services in Hotel (Slow & Reluctant to Do Service Recovery!)
-------------------------
Facilities: 😐
- Complimentary Indoor Swimming Pool
- Complimentary Gym Room
- Indoor Game Playground Tickets (2 pax Included in Room Package, Valued Over Total CN¥ 300 ~US$ 45)
-------------------------
What's Really Offered by Status
- Room Upgrade (Deluxe Room -> Executive Deluxe Room by Room Upgrade Voucher)
- Welcome Amenities (Bottled Wine / Snack / Fruit Plate)
- Executive Lounge Access (by Room Upgrade Voucher)
- Late Checkout (16:00)
-------------------------
Nearby
- 5 mins walk from Ancestor Temple
- 10 mins walk from Metro - Guangfo Line - Zumiao Station
-------------------------
