2/10 Negative Experience
Rate: 25k IHG Points
Status: IHG Diamond
Upgrade: 3-category (Max)
Status Value-for-Money: Medium
What We Experienced
| Overall |
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Avoid This Hotel! Awful Services Ego Staff with Hostel Indoor Design!
- 2/3 of the Hotel was Empty / Unoccupied
- Slow English Check-in & Check-out
- Inconsistent and Unreliable Front Desk with Different Answers for Enquiries Every Time
- Unwelcoming Services at Front Desk
- Hostel Alike Designed Rooms & Corridor
- Holiday Inn Suva Next Door Got a Lively Vibe and Atmosphere
Highlights: Fiji Colonial Design Heritage Outlook (Indoor Design is Like a Hostel)
Drawbacks: Scamming Lounge Access with Compensation that Contains Much Lower Value than a Proper Lounge
| Amenities |
Breakfast Restaurant: ☹️
- F&B Offerings from Breakfast Restaurants are Cheap Food with Limited Rotations
- Consistently Low Quality of Services (No Response / Missing Orders / Tiring Staff)
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Executive Lounge: ☹️
- Rude Staff in Executive Lounge (No Regular Staff in Lounge, Someone Will Show Up and Question You Why Are you Here When You Tap Into the Lounge...INSANE!!!)
- 24 Hours Executive Lounge with 24 Hours No Food (Simply a Coffee Machine)
- Compensation with Nightly Lounge Voucher For 2 Person (Applicable in Bar for 2 Wines + 2 Snacks)
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Facilities: ☹️
- Complimentary Gym Access
- The Steam Room in Spa Centre is Chargeable
- The Swimming Pool (with Deep & Shallow Areas) is the only Facility
- Avoid Hailing Taxi From Hotel Front Desk (No Meter & Scam You On the Way On Taxi! It Is DANGEROUS!!!)
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Test-the-hotel
Failed
Asked the Front Desk to Make Reservations for Chargeable Taxi / Island Tours
BUT They Referred to Hotel Guests to Their Taxi Driver Relatives or Friends
AND NEVER Use Meter & Scam Us by Stopping on the Midway and Asked for More Taxi Fare
Original was FJ$190 for Two Days and The Hotel-Hailed Taxi Driver Stopped And Urge Us to Pay FJ$140 Per Day
Posing a Security Concern to the Hotel Guests & Affecting the Fijian Reputation
Insane Staff & Awful Hotel Management that Allow Staff to Make Personal Deals
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What's Really Offered by Status
- Suite Upgrade (Standard Room -> Standard Suite)
- Welcome Amenities (Dessert Platter / Hand-written Card)
- Breakfast (2 pax each night)
- Executive Lounge Access (But No Lounge Exist, A Nightly Drink & Snack Voucher for Compensation)
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Nearby
- 5 mins walk to Convenience Store
- 15 min walk from Suva City Centre
- 20 min walk from Suva Bus Station
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