5/10 Neutral Experience
Rate: US$ 300 per night (tax incl.)
Status: Hyatt Globalist
Upgrade: 2-category (Max)
Status Value-for-Money: High
What We Experienced
| Overall |
Money-Focused Casino Hotel Prioritizing Casino Guests
- Average English Check-in, Check-out & Enquiries
- Tired & Unwelcoming Staff at Front Desk & Concierge
- The World of Hyatt Member Express Front Desk Counter is Always Empty & Unstaffed
- Stingy Hotel & Staff with No Early Check-in / Early Club Lounge Access / Late Check-out
- Cannot Even Complete Check-in at 17:00 (Standard Check-in Time 15:00)
- Unilateral Communication from Hotel (Hotel Asking for Our Arrival Info Via Email but Never Reply)
- Complimentary Airport & City Shuttle to/from Hotel (Every 30mins at :00 & :30)
Highlights: The Only 5-star Hotel in Jeju City
Drawbacks: Dominated by Chinese Mainland Guests with Poor Guest Management Strategies by the Hotel
| Amenities |
Breakfast Restaurant: N/A
- Additional Charges Applicable for Club Lounge Guests (KRW 60k ~US$ 40 per Person)
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Executive Lounge: 😐
- Staffed Lounge Serving 3 Sessions (Breakfast / Afternoon Tea / Evening Hours)
- Poor Services & Tiring Staff with No Facial Expressions
- Poor Arrangement & Guest Management Strategies (Mainland Casino Guests Squeezing In the Queue & Grabbing Entire Plate of Fish Once It was Ready)
- Influx of Casino Guests (Paying KRW 10k ~US$ 6.5 per Person per Session)
- Huge Devaluation of Hotel Member Status Can be Observed (Max Expected Value Per Globalist Night is KRW 60k ~US$ 40)
- Wide Range of Food Selections with Daily Rotations (Korean / Chinese / Desserts / Cold Cuts / Wine)
- Jina is Super Nice & Helpful in the Lounge (Sadly She is the Only One)
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Facilities: 😃
- Chargeable Jjimjilbang (Korean Spa) (KRW 30k ~US$ 20 per Person)
- Complimentary Indoor & Outdoor Warmed Swimming Pool
- Complimentary Indoor & Outdoor Hot Tubs
- Stubborn Staff Asked Guests to Call the Housekeeping On Their Own to Send Slippers to the Pool
- Uncaring Services at Pool
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What's Really Offered by Status
- Suite Upgrade (Standard Room -> Standard Suite)
- Welcome Amenities (Cake / Chocolate Box / Computer-printed Card)
- Lounge Access (2 pax each night)
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Nearby
- Downstairs to Casino & Shopping Mall (Restaurants & Convenience Stores)
- 3 mins walk to Supermarket
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Hotel Website
https://www.hyatt.com/grand-hyatt/en-US/cjugh-grand-hyatt-jeju
