9/10 Positive Experience
Rate: Free Night Award Cat 1-7
Status: Hyatt Globalist
Upgrade: 1-category
Status Value-for-Money: Medium
What We Experienced
| Overall |
Facing the Tokyo Tower On Cloud Level
- Smooth English Check-in & Check-out Standard Processes
- Active, Welcoming & Helpful Staff
- Little Bit Difficult for English Enquiries (Japanese Hotel Staff Usually Cannot Respond to Something Out of their SOP)
- Successfully Infuse Japanese Elements & Experiences in Services & F&B
- Eye-level Tokyo Tower in Room & Lobby
- Bottled Red Wine for Birthday Stay
Highlights: Best-ever View & Breakfast Among the Hotels I Have Ever Stayed in Tokyo
Drawbacks: Indirect Access from Mall & Metro
| Amenities |
Breakfast Restaurant: 🤩
- Spectacular Services from Breakfast Restaurant (Hiring Non-Japanese Staff, More Flexible & Personalized Services)
- Amazing Breakfast -- a Mix of A-la-carte & Buffet (Unlimited Salmon Roes & Japanese Melon)
- F&B Offerings from Breakfast are Generous & Exquisite with Rotations
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Executive Lounge: 😃
- Andaz Social Lounge Available for All Hotel Guests
- F&B Offerings from Hotel-wide Social Lounge are Generous & Exquisite with Rotations
- Excellent Wine Services (Try the Peach Wine), Food, Services & Location
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Facilities: 😐
- Complimentary Indoor Swimming Pool Access (Closed for Maintenance)
- Complimentary Hot Tub & Sauna Room
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What's Really Offered by Status
- Room Upgrade (Standard Room -> View Room)
- Welcome Amenities (Bottled Wine / Snacks/ Computer-printed Card)
- Breakfast (2 pax each night)
- Late Checkout (16:00)
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Test-the-hotel
Successful
Ask for Direction to Department Store & Pool Alternatives (Closed for Maintenance)
Well-prepared Services with Complimentary Taxi to the Pool in their Sister Property (Grand Hyatt Tokyo)
Roughly Show the Direction to Department Store Located in Ginza with Maps Printed Smoothly Upon Request
(Front Desk Barely Understand the Terms "Department Store" without Translations)
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Nearby
- Downstairs to Shopping Mall
- Downstairs to Metro - Hibiya Line - Toranomon Hills Station
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Hotel Website
https://www.hyatt.com/andaz/en-US/tyoaz-andaz-tokyo-toranomon-hills
