8/10 Positive Experience
Rate: US$ 189 + Suite Upgrade Voucher
Status: Marriott Titanium
Upgrade: None
Status Value-for-Money: High
What We Experienced
| Overall |
The First W in Mainland China & The Only W with Club Lounge
- Smooth Cantonese Check-in, Check-out & Enquiries at Lounge
- Poor and Unprofessional Staff & Services at Lobby Front Desk
- Over-staffed Lobby Front Desk with No Action Taken for Chaotic Situation
- Poor Guest Management Strategies at Lobby (No Queue / Jumping Queue / Squeezing to Front Desk)
- Front Desk Staff are Inattentive & Not Giving me Free Ice-cream Vouchers as a Titanium Member (But Offered to Other Non-member)
- Catherine at Lobby Front Desk is Rude & Unprofessional without a Sense of Providing Services
- Inconsistent Bell Boys (Sometimes Proactively Hailing Taxis; Sometimes Not Even Opening Taxi Doors)
Highlights: Outstanding Club Lounge with Well-trained Staff
Drawbacks: Poor Front Desk Services at Lobby
| Amenities |
Breakfast Restaurant: 🤩
- Wide Range of Varieties for Food Offerings in Cantonese and Western Style
- Delicious Food Which Taste Better Than Local Restaurants
- Slow Services at Egg Stations (Chef Forgot many of the Orders)
- Successfully Infuse Local Cantonese Elements in Food & Beverages Experience
- Overall Staff Quality is Excellent Comparing to Other Mainland China Hotels
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Executive Lounge: 🤩
- Serving 1 Sessions Only (Evening Hours)
- Amazing Lounge with Decent & Exquisite Food (Sushi / Reuben Sandwiches / Barista Coffee)
- No Local Element in Lounge Food & Beverages Experience
- Suitable for International Travellers
- Attentive Staff with Proactive Services (Good Etiquette & Polite)
- Not Having Any Great View (Only City View Buildings Nearby)
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Facilities: 😃
- Complimentary Indoor Swimming Pool
- Complimentary Sauna Room & Hot Tub
- Complimentary Gym Room
- Average Services in Gym and Pool
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What's Really Offered by Status
- Suite Upgrade with Voucher (Standard Room -> Standard Suite)
- Welcome Amenities (Fruit Plate / Wine / Cake / Handwritten Card / Ice-cream)
- Breakfast (2 pax each night)
- Lounge Access (2 pax each night)
- Late Check-out at 16:00
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Nearby
- 5 Mins Walk to Metro - Line 18 - Xiancun Station
- 15 Mins Walk to Pearl River New Town (Zhujiang New Town)
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Hotel Website
https://www.marriott.com/en-us/hotels/canwg-w-guangzhou/overview/
