5/10 Neutral Experience
Rate: US$ 81 per night (tax incl.)
Status: Hyatt Globalist
Upgrade: 2-category
Status Value-for-Money: Medium
What We Experienced
| Overall |
New Hotel Connected to a Mall with Awful Services
- Rough English Check-in, Check-out & Enquiries
- Tiring Staff & Never-Look-At-You Services at Front Desk
- Robot-liked Staff with No Reaction or Facial Expression Filled All-around in Resort
- 5-Star Hardware & 3-Star Staff & Services
- Offered a Mug as Goodbye Gift
- Cannot Even Print a Receipt Smoothly in 20 Mins During Check-Out
- Credit Card Machine Merchant Name is Correct & Can Recognize as Hyatt
Highlights: Extremely Affordable Rate As a Newly Built Full Service Resort With Proximate Location to the Airport
Drawbacks: You Can Only Get a Lite Version Experience If You Cannot Speak Putonghua
| Amenities |
Breakfast Restaurant: 😐
- Wide Range of Chinese & Western Selections of Food
- Limited Rotation for Chinese Sections
- No Rotation for Western Section
- Inconsistent Services (Recognize You As Globalist & Serve Barista Coffee One Day But Not On the Another Day)
- Staff with Low English Capability
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Executive Lounge: 😐
- Serving 1 Session Only (Evening Hours)
- Decent & Delicious Food Offerings with Excellent Varieties & Daily Rotations
- Successfully Infuse Local Chinese Elements into their Food Offerings
- Tiring & Impolite Staff
- Trainee Leo is Ego, Impolite & Awful without Basic Hospitality Spirits
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Facilities: 🤩
- Complimentary Outdoor Swimming Pool (1 Main Pool with Forest Pool & Kids Pool)
- Complimentary Steam Room
- Complimentary Games Room & Children Area
- Complimentary But Useless Airport Shuttle (11:00 / 14:30 Scheduled, Must Reserve 24 Hour Before)
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What's Really Offered by Status
- Room Upgrade (Standard Room -> Premium Room)
- Welcome Amenities (Fruit Plate)
- Breakfast (2 pax each night)
- Lounge Access (2 pax each night)
- Late Check-out (16:00)
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Nearby
- Downstairs to Beach (Barely Can Swim with Huge Waves)
- 5 Mins Walk to Bus Stop - Tian Li Wan kai Yue Hotel Stop
- 1 Hour Bus to Sanya City Centre - Route 116 / 125 / 157 (~CN¥ 6 / ~US$ 1)
- 15 Mins Taxi From Sanya Airport (SYX) to Hotel (~CN¥ 27 / ~US$ 4)
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Hotel Website
https://www.hyatt.com/hyatt-regency/en-US/syxrs-hyatt-regency-sanya-tianli-bay
